Call Center Executive (22/4/2015)

Education :  Bachelors Degree
Experience :  1 - 5 Years
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Skills :

Upbeat, positive and self motivated 
Excellent communication skills dealing with all levels of callers 
Minimum 2 years in a Call Center environment (Inbound & Outbound) 
Strong problem solving, negotiation and time management skills 
General Business Awareness 
Ability to follow procedures 
Capable of working under demanding circumstances 
Excellent typing skills (Typing speed between 30 to 50 wpm) 
Arabic: A definite plus 
PC knowledge and able to navigate in MS Office environment.

Responsibilities :  

What They are is the manifestation of where They come form:

Established in January 2000
Today, DMS is the largest DM Agency in the region, with fully equipped offices and operations centers in Jeddah and Dubai.
The largest amount of Call Center setups and roll-outs within the pas 3 years.
Roster of industry leaders: P&G, Nestle, Etihad, Saudi Airlines, J&J, GSK, Alsafi-Danone, UNICEF, Sony, Toshiba, NAS Airlines, Goody, Better Homes, Kodak, National Commercial Bank, and many other leading Clients.
300% growth in sales and organization in the past 2 years. 
State of the art telephony, data solutions, and fulfillment centers.

Description :  

Must be well spoken, well-informed and professional. Must enjoy providing quality customer service by consistently projecting a positive and upbeat voice and attitude. In addition, agent must have excellent problem solving skills to balance the needs of the caller and that of the organization being represented. 

Communication - ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills. 
Interpersonal skills - interact positively with people of varying backgrounds, educational levels and ages. 
Stress Tolerance - cope with the pressure of high call volumes, repetitive tasks, upset and sometimes hostile callers without losing accuracy or temper 
Accuracy/Attention to Detail - give complete attention to the caller and give/collect accurate information using Call Tracking System and complete consumer verbatim 
Ability to switch between inbound & outbound duties smoothly 
Teamwork work effectively as part of a team.
IF YOU WANT TO APPLY FOR THIS JOB THEN CLICK ON THE LINK GIVEN BELOW.
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Asad

Author & Editor